Citizens Electric Rates, Bills, Service Area and Reliability

Citizens Electric reported 24,997 residential customers on bundled service in 2025, using 1,038 kWh a month on average at 15.24 cents per kWh. Bundled means the utility supplies the energy and delivers it, so the price covers both. Among the 33 Missouri utilities with at least 10,000 bundled residential customers, Citizens Electric ranks 27 from the lowest price.

Source: U.S. Energy Information Administration, Form EIA-861 (final 2025 data), sales to ultimate customers. Price is revenue divided by sales and includes fixed charges.

EIA lists the counties where Citizens Electric has distribution equipment. That covers 6 counties in Missouri. A county can be served by more than one utility, so confirm your address with the utility or your bill.

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For 2025, Citizens Electric reported an average of 128 minutes without power per customer and 1.59 interruptions per customer, with major event days left out. The typical interruption lasted about 80 minutes. For comparison, the median state averaged 127 minutes of outage per customer.

Citizens Electric sits close to the median state on outage minutes. The Missouri figure across its utilities was 114 minutes. One interruption lasting 80 minutes and 1.59 interruptions a year per customer add up to the 128 minute total.

Source: U.S. Energy Information Administration, Form EIA-861 (final 2025 data), reliability schedule, measured under IEEE 1366. Utilities define events slightly differently, so compare with care.

• Time-of-use pricing. Citizens Electric does not report a residential time-of-use program in its 2025 EIA filing. Ask the utility, because programs change. How time-of-use rates work.
• Rooftop solar and net metering. EIA shows 279 residential net-metered systems on the Citizens Electric grid in 2025, with 2.5 megawatts of capacity. How net metering works.

Owned by the members it serves. An elected board sets the rates, and members may receive capital credits when the co-op has margins to return.

For questions about state consumer protections, see the Missouri Public Service Commission.

Citizens Electric is an electric cooperative based in Missouri.

Citizens Electric operates in the MISO power market. Power markets set wholesale costs, but your retail rate is set by the rules described above.

Missouri has 43 utilities with residential customers in the 2025 EIA data. Citizens Electric is 17th by size and serves about 0.85% of the state's homes. Citizens Electric lists distribution equipment in 6 counties, so check your county and your bill before you assume it serves you. 279 of its residential customers use net metering, or 11.2 per 1,000 homes, against 12.8 for Missouri as a whole.

Source: U.S. Energy Information Administration, Form EIA-861 (final 2025 data). Peers are other utilities of the same type in Missouri with at least 1,000 residential customers and a reported price.

See every one on the electric companies in Missouri page.

Kilowatt Atlas is not Citizens Electric and does not take payments, start service or manage accounts. To pay a bill, report an outage or start service, use the website, app or phone number printed on your bill. Be careful with search ads and lookalike sites that offer to pay your bill for a fee.

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