What we can help with
- A mistake. Tell us the page and the number. We check it against the source.
- A data question. How a figure was calculated, or where it comes from.
- Reuse and citation. See how to cite our data, then write if you need something else.
- Press. Journalists and researchers can ask for state figures and context.
- Topic suggestions. If you want a guide we do not have, tell us the question. To see what exists, browse the site map.
What we cannot help with
We are not a utility or an energy supplier. We cannot look up your account, stop a shutoff, change your rate or take payments. For those, contact your utility using the number on your bill. If a billing dispute is not settled, your state utility regulator accepts complaints. Each state page links to its regulator.
What to include in a message
- The address of the page you are asking about.
- What you expected and what you saw.
- A source, if you have one.
Frequently asked questions
How long does a reply take?
Usually within a week. Corrections to a number get priority.
Do you sell or share my email address?
No. We use it only to reply. The privacy policy has the details.
I cannot find a page. Where do I look?
The site map lists every page by section, and the guides and tools hubs group them by topic.